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Senior Living Sales and Relations Coordinator

2 months ago

Madera, California, United States Cogir of Cedar Creek Full time
Job Overview

At Cogir Senior Living, we believe in the power of community and the importance of caring for our residents.

Position Summary:

We are currently seeking a dedicated and enthusiastic Community Relations Coordinator (also known as Move-In/Sales Coordinator) who possesses a strong sales background and a genuine passion for supporting seniors and their families. This role is vital in ensuring a seamless transition for new residents into our esteemed retirement community, Cogir of Cedar Creek. We encourage applicants from diverse backgrounds, including retirement living, hospitality, and real estate.

Key Responsibilities:

  • Support the Community Relations Director in executing strategies to attract leads, manage inquiries, and enhance community occupancy.
  • Evaluate potential residents, facilitate tours, and convert visits into deposits through effective sales techniques.
  • Handle all incoming inquiries via phone, in-person, and mail, ensuring accurate documentation in our sales and marketing database.
  • Conduct community tours and provide essential marketing information to prospective residents and their families.
  • Assist in generating regular and special sales and marketing reports as needed.
  • Follow up with all interested parties, including potential residents and referral sources.
  • Help prepare necessary documentation for successful resident move-ins.
  • Support residents and their families during the adjustment period to ensure a positive experience.
  • Maintain accurate records in the community's Customer Relationship Management software (Yardi).
  • Foster strong relationships between residents, department heads, and staff to enhance resident satisfaction.
  • Understand community care regulations to provide appropriate guidance to prospects.
  • Assist in organizing and executing special events.

Qualifications:

  • Minimum of 3 years of experience in sales and marketing within retirement housing, hospitality, or healthcare.
  • A collaborative team player with a strong commitment to serving seniors.
  • Able to thrive in a fast-paced environment and flexible to work evenings or weekends as necessary.
  • Proven track record of meeting sales targets and objectives.
  • Proficient in various computer applications, especially Excel, Word, and Outlook.
  • Experience in Assisted Living (AL), Independent Living (IL), Senior Living, or Hospitality is advantageous.
  • Familiarity with Yardi or similar CRM software is preferred.
  • High school diploma or equivalent is required; an Associate Degree or higher is preferred.

About Cogir Management USA:

Headquartered in Sacramento, CA, Cogir Management USA oversees nearly 90 senior living communities across 11 states, with ongoing expansion. We pride ourselves on being a leader in the senior housing sector, delivering exceptional care, amenities, and a thriving team culture.

Our mission is to positively impact the lives of our residents today and in the future, grounded in our core values of Human Focus, Creativity, and Excellence. We are dedicated to continuously enhancing our unique lifestyle approach.

Join us and be a part of the Cogir Family.