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Operations Manager

1 month ago


Richmond, Virginia, United States CVS Health Full time
Operations Manager Job Description

CVS Health is seeking an experienced Operations Manager to join our team. As a key member of the Store Management team, you will play a critical role in driving store execution and performance while building consumer loyalty to CVS/pharmacy through exceptional customer service.

Key Responsibilities:
  • Lead and manage a high-performing store team to achieve sales and inventory management goals.
  • Supervise and direct the activities of the store's crew, ensuring excellent customer service and a positive store environment.
  • Develop and implement action plans to improve operational and service performance.
  • Assist customers with their questions, problems, and complaints, promoting CVS customer service culture.
Requirements:
  • Deductive reasoning ability, advanced analytical skills, and computer skills.
  • Advanced communication skills, leadership, supervision, and influencing skills.
  • Ability to work a full-time flexible schedule, including some early morning, overnight, and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications:
  • Experience as a retail manager or supervisor.
Education:

High School diploma or equivalent preferred but not required.

Benefits:

CVS Health offers a comprehensive benefits package, including medical, dental, and vision benefits, 401(k) retirement savings plan, and employee stock purchase plan. We also offer a fully-paid term life insurance plan, short-term and long-term disability benefits, and numerous well-being programs.

As a CVS Health employee, you will enjoy paid time off, paid holidays, and a CVS store discount. We are an equal opportunity employer and welcome applications from qualified candidates with arrest or conviction records.