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Customer Experience Manager

2 months ago

Minneapolis, Minnesota, United States Fresh Thyme Market Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Manager to join our team at Fresh Thyme Market. As a key member of our Front End Department, you will be responsible for ensuring a positive and seamless checkout experience for our customers.

Key Responsibilities
  • Manage all aspects of the Front End Department, including staffing, customer experience, and key metrics.
  • Provide exceptional customer service and resolve any issues that may arise.
  • Work closely with other departments to ensure a cohesive and positive customer experience.
  • Ensure the cleanliness and appearance of customer-facing areas, including the parking lot and store exterior.
  • Monitor and control costs and expenses, including store purchases and inventory control.
  • Manage the Front End Department, including developing and implementing performance reviews and training programs.
  • Oversee shift operations, including scheduling and lane assignments.
  • Ensure compliance with food safety protocols and company policies.
  • Communicate effectively with team members and management to ensure a smooth and efficient operation.
Requirements
  • High school diploma or equivalent degree.
  • Minimum of 2 years of professional experience, preferably in a retail or grocery environment.
  • Strong leadership and customer service skills.
  • Ability to adapt to a fast-paced and dynamic environment.
  • Excellent communication and interpersonal skills.
  • Knowledge of MS Office and other relevant software.
  • Ability to multitask and prioritize tasks effectively.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.