Service Operations Manager

3 days ago


Grand Rapids MI USA, United States Tesla Full time
Service Manager

At Tesla, our Service Managers are the driving force behind delivering exceptional customer experiences. They lead by example, prioritizing team success and actively engaging in growth and development, providing regular feedback and mentoring. Our Service Managers consistently deliver outstanding results across all aspects of the business: customer satisfaction, people leadership, operations, and financials.

Key Responsibilities
  • Exceed customer expectations by developing standards and processes to elevate the overall service experience
  • Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
  • Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
  • Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
  • Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
Requirements
  • Bachelor's degree or equivalent experience
  • Prior leadership experience in a service-focused industry; automotive expertise is not required
  • Experience leading teams and managing a diverse group of roles and responsibilities
  • Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities
  • Experience running complex processes using Lean or other techniques
  • Valid driver's license required
Benefits

As a full-time Tesla employee, you are eligible for a comprehensive benefits package, including competitive pay, Aetna PPO and HSA plans, family-building benefits, dental and vision plans, company-paid HSA contribution, healthcare and dependent care flexible spending accounts, LGBTQ+ care concierge services, 401(k) with employer match, employee stock purchase plans, and other financial benefits.



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