Field Operations Manager

2 days ago


Grand Rapids MI USA, United States via Full time
Transform Transportation with Via

Via is revolutionizing the way the world moves. Our innovative technology platform is transforming transportation in cities and transit agencies worldwide. As a Field Operations Manager, you'll play a critical role in ensuring operational excellence and delivering an exceptional customer experience.

Key Responsibilities:
  • Oversee daily operations, driving continuous improvement and growth of our services
  • Manage driver supply to meet demand expectations, ensuring the right number of vehicles are in service at any given time
  • Prioritize operational issues, implementing creative solutions to solve problems as they arise
  • Respond to driver feedback and live customer issues, providing timely and effective resolutions
  • Collaborate with a broad interdisciplinary team to scale operational processes, systems, and tools, driving rapid growth and efficiency
  • Analyze metrics and KPIs to identify inefficiencies, applying data-driven insights to optimize operations
Requirements:
  • A socially conscious and environmentally aware individual, aligned with promoting transportation equity and reducing carbon emissions
  • A self-starter with a high level of responsibility, comfortable taking ownership of a book of business and hitting KPIs and revenue goals
  • A team-focused individual, taking pride in their work and the success of their team
  • Experience in project management, creating and refining operational processes, and customer service
  • Multi-site management experience is a plus, as is fluency in English and additional languages
  • A willingness to wear multiple hats, contribute to projects of all types, and adapt to changing conditions
What We Offer:
  • A competitive salary, with final compensation determined by experience, knowledge, and skills
  • A generous and comprehensive benefits package, including free medical plans and 401K matching

We're Via, and we're building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway. All backgrounds, identities, and voices are welcomed and celebrated at Via.



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