Information Systems Specialist

2 weeks ago


New York, New York, United States A-V Services, Inc. Full time
About the Job

A-V Services Inc., a leading AV company with multiple fortune 100 contracts, is seeking an Audio/Visual/IT Technical Specialist for on-site support. This role requires great customer service skills and emphasis on supporting the corporate work sector. The ideal candidate would have an Associate's level college degree in a technology-related field and/or minimum 3 years of previous employment with AV support responsibilities in the AV industry.

Key Responsibilities

As a Technical Specialist, you will be responsible for understanding, troubleshooting, maintaining, operating, and enabling others on the IT & AV infrastructure. This includes:

  • 30+ Windows, Mac, and Linux servers
  • Innovation Gallery (LED Wall; 14 9x16 Screens; 3 16x9 Activation Screens)
  • Four Huddle Rooms (Webex Room Kit)
  • Two Co-Creation Rooms (Triptych Webex Room Kit, Webex Companion Board)
  • Two Boardrooms (Webex Room Kit)
  • Digital Signage (four large screens, 10 Webex Room Navigators)
  • Creston Touch Panels
  • Collaborating with Engagement Leaders to ensure the IT & AV equipment and rooms are ready for use with Client Engagements
  • Collaborating with Engagement Leaders to execute technical aspects of activations in the Innovation Gallery
  • Collaborating with the Solution Architect and Lead Technical Specialist in the technical development of Studio showcases
  • Providing support for MS Teams or Webex meetings using Cisco Room kits or Mac Systems
  • Performing weekly preventative maintenance across the IT & AV Infrastructure
  • Identifying defective/failed equipment and owning issues until resolved
  • Assisting the Lead Technical Specialist in the operation and maintenance of the "Brown" Business Unit network and Innovation Studio Activation Servers
Required Skills

The ideal candidate will have experience in:

  • Routine maintenance and problem diagnosis for LED/LCD Displays, microphones, speakers, amplifiers, servers, AV cabling, digital cameras, and Video Conferencing Equipment
  • Advanced AV related testing and troubleshooting
  • Reading and utilizing blueprints and audio/video flow diagrams
  • Programming Crestron touch panels
  • Familiarity with networking concepts
  • Familiarity with Windows server maintenance procedures
  • Familiarity with IT & AV Infrastructure change control practices
What We Offer

A-V Services Inc. provides a comprehensive benefits package, including employee stock ownership plan (ESOP), competitive and comprehensive health insurance, life insurance, dental program, 401k, short-term and long-term disability insurance, FSA, HRA, Commuter Benefit Card, full paid vacations, and paid holidays.

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.



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