Customer Service Representative
4 weeks ago
MillenniumSoft is seeking a highly skilled ASC Customer Interaction Center Analyst to join our team. As a key member of our operations, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
• Process inbound Tier 1 Associate Service Center (ASC) Support interactions from customers via phone and email
• Respond to inquiries and resolve problems of basic to moderate complexity
• Document issues and identify appropriate actions to resolve inquiries
• Actively redirect customers to self-service options as appropriate
• Perform proactive outbound follow-up communications as necessary
Requirements
• High School Diploma or equivalent; Associate's Degree or related specialized courses preferred
• 1 to 2 years related experience in a Customer Service or Shared Services environment
• Basic computer proficiency and experience with Microsoft Office suite (Word and Excel)
• Demonstrated customer service orientation
• Ability to resolve routine problems and questions independently
• Excellent oral and written communication skills
• Ability to work in a fast-paced team environment
• Proficiency in English required, languages in Spanish, French or Portuguese a plus
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