Restaurant Operations Manager
4 weeks ago
About Zesto Chubby Decker
We are a family-owned Atlanta staple known for our delicious burgers, ice cream treats, and welcoming atmosphere. Our commitment to quality and customer satisfaction drives us to create memorable experiences for every guest.
This role is a great opportunity to grow your career in the food service industry.
Key Responsibilities
Operational Leadership
- Assist the General Manager in overseeing daily restaurant operations.
- Ensure efficient use of resources to achieve financial and operational targets.
- Maintain high standards of food quality, cleanliness, and customer service.
- Monitor and analyze key performance indicators (KPIs) to identify opportunities for improvement.
Team Management
- Supervise and motivate team members to uphold company standards and achieve goals.
- Train, coach, and develop staff on policies, procedures, and customer service best practices.
- Foster a positive work environment that encourages teamwork and professional growth.
- Assist in scheduling, payroll administration, and performance evaluations.
Customer Satisfaction
- Address customer inquiries and concerns promptly and professionally.
- Implement strategies to enhance customer satisfaction and loyalty.
- Ensure all customer interactions reflect our commitment to exceptional service.
Financial Management
- Assist in managing inventory levels and ordering supplies to minimize waste and ensure availability.
- Monitor expenses and control costs to maximize profitability.
- Handle cash management, deposits, and financial reporting accurately.
Compliance and Safety
- Ensure compliance with health, safety, and sanitation regulations.
- Conduct regular inspections to maintain cleanliness and organization throughout the restaurant.
- Uphold company policies and procedures, including those related to employee conduct and safety.
Requirements
We are looking for a motivated leader with a passion for hospitality and a track record of achieving results.
Key qualifications include:
- Proven experience in a leadership role within the food service industry.
- Strong organizational and multitasking skills with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to thrive in a fast-paced environment and make sound decisions under pressure.
- Flexibility to work evenings, weekends, and holidays as required.
- Knowledge of POS systems, inventory management, and basic accounting principles.
- High school diploma or equivalent; additional education or certifications a plus.
- ServSafe Certification a plus
What We Offer
We offer a competitive salary commensurate with experience, opportunities for career advancement, employee discounts on food and beverages, comprehensive training, and a supportive work environment.
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