IT Technical Support Specialist
2 weeks ago
This position is responsible for delivering exceptional technical support to clients, ensuring seamless IT operations and excellent customer satisfaction.
Key Responsibilities- Serve as the primary point of contact for client IT issues, providing prompt and professional support via phone, email, or on-site visits.
- Install, configure, and troubleshoot hardware and software components to resolve client IT problems.
- Develop and maintain thorough documentation of client configurations and technical solutions.
- Analyze complex problems, identify root causes, and implement effective resolutions to ensure minimal downtime.
- Collaborate with colleagues and third-party vendors to deliver top-notch service and meet client expectations.
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- Minimum 1 year of experience in IT support, with a strong background in troubleshooting and resolving technical issues.
- Excellent written and verbal communication skills, with ability to interact effectively with clients and team members.
- Proven problem-solving skills, with ability to analyze complex issues and implement effective solutions.
- Familiarity with industry-standard technologies, including Microsoft operating systems, hardware, and software.
- Competitive salary range: $35,000 - $60,000 per annum.
- Comprehensive health insurance plan, including medical, dental, and vision coverage.
- 401(k) retirement plan with company matching contributions.
- Generous paid time off policy, including vacation and sick leave.
- Opportunities for career growth and professional development within the company.
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