Enterprise IT Support Specialist

3 weeks ago


Decatur, Illinois, United States Invision Technologies Full time

About the Role

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Invision Technologies is seeking an exceptional Enterprise IT Support Specialist to join our team. As a key member of our support team, you will be responsible for delivering top-notch technical support to our clients, ensuring their technology runs smoothly and efficiently.

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Job Summary

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The ideal candidate will possess excellent customer service skills, strong analytical and problem-solving abilities, and a keen eye for detail. If you have a passion for providing outstanding technical support and are eager to learn and grow with a dynamic team, we encourage you to apply.

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Key Responsibilities

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  • Serve as front-line IT support for all aspects of client IT environments, including hardware, software, networking, printing, Microsoft, and basic server support.">
  • Provide both in-person and remote support to clients and serve as the first point of escalation for issue reporting.">
  • Install and configure hardware and software components to ensure usability and optimal performance.">
  • Work with counterpart technicians and clients to develop solutions that meet client needs.">
  • Create and maintain thorough documentation and configurations within company tools.">
  • Identify and implement automation and continuous process improvement opportunities.">
  • Interface with third-party vendors as a liaison between client and vendor.">
  • Participate in a 24x7 on-call rotation and after-hour upgrades to support managed services clients.">
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Requirements

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  • Demonstrate excellence in customer service.">
  • Ability to identify simple to complex problems and analyze them for triage or solution.">
  • Demonstrate problem-solving strategies and practical knowledge.">
  • Ability to diagnose and resolve issues by balancing research, troubleshooting, and standard procedures.">
  • Advanced knowledge of computer systems, including hardware, software, OS, and peripherals.">
  • Working knowledge of networking fundamentals and hardware.">
  • Knowledge of cyber security fundamentals.">
  • Demonstrated ability to work in a fast-paced environment.">
  • Time management, organization, and communication are vital.">
  • High school diploma or equivalent required.">
  • 1-year of computer and/or network support experience.">
  • Exceptional written and verbal communication skills.">
  • Ability and desire to learn and adapt quickly.">
  • Exceptional customer service skills.">
  • Attention to detail.">
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Preferred Qualifications

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  • Advanced level degree or certifications desired.">
  • Preferred certifications: CompTIA A+, Network+, Security+, any Microsoft.">
  • Managed Service Provider experience.">
  • Use of PSA/Ticketing system experience.">
  • Experience as a tier 1-2 IT Support Specialist.">
  • Working knowledge of O365, Azure, Sharepoint.">
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What We Offer

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  • Comprehensive health care plan including options for Dental, Vision, and ST/LT Disability.">
  • Employer-provided life insurance at no cost to the employee.">
  • 401k retirement plan with company matching contribution; employees may participate after completing 1 year of service.">
  • Monthly mobile phone stipend.">
  • Career path after 6 months to outline future career growth.">
  • Eighteen days of paid time off annually.">
  • Salary commensurate with experience, range of $35,000 - $60,000.">
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About Invision Technologies

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We are a regional technology management firm serving small and medium businesses. Our mission is to empower our clients to do what they do best and ensure their technology works for them to accomplish their goals.

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We support data, telephone, low-voltage, and security networks. If it runs over IP...we support it. We are a close-knit, community-oriented team and we look forward to speaking with you.



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