Solutions and Delivery Expert

3 days ago


Chicago, Illinois, United States Hirewell Full time
Job Title: Solutions & Delivery Engineer

We are seeking a highly skilled Solutions & Delivery Engineer to join our team. As a key member of our sales and customer success team, you will play a pivotal role in bridging the gap between sales and customer success.

Job Summary:

The Solutions & Delivery Engineer will be responsible for demonstrating our client's SaaS solutions to manufacturers and distributors, gathering and analyzing prospect requirements, designing solutions, managing the implementation process, and ensuring a smooth onboarding experience.

Key Responsibilities:
  • Demonstrate SaaS products to prospects, explaining features and benefits tailored to their specific business needs.
  • Assist Account Executives across the sales cycle and help win deals.
  • Collaborate closely with prospects to gather detailed requirements to design a solution that meets the prospect's unique business requirements and objectives.
  • Develop comprehensive implementation plans tailored to each client's needs, including timelines, milestones, and resource allocation.
  • Lead the implementation process, ensuring successful kickoffs, aligning with customer goals, and executing a seamless integration with existing systems.
  • Configure the software according to client specifications, ensuring alignment with industry best practices and regulatory standards.
  • Collaborate and coordinate with cross-functional teams throughout the implementation process, including software developers and QA analysts.
  • Conduct regular status meetings with clients to provide updates on project progress, address concerns, and gather feedback.
  • Once implemented, onboard customers and facilitate user training sessions to ensure clients are proficient in adopting and utilizing the software's features and functionalities.
Requirements and Skills:
  • Proven experience in software sales, customer onboarding, and support.
  • Proven experience in software implementation, preferably within the SaaS industry and specifically working with manufacturers and distributors.
  • Excellent communication, presentation, and interpersonal skills, with the ability to effectively engage with clients, internal teams, and stakeholders at all levels.
  • Strong project management skills, with the ability to manage multiple projects simultaneously and deliver results within established timelines.
  • Strong problem-solving skills with a customer-focused mindset.
  • Demonstrated ability to adapt quickly to changing priorities and navigate ambiguity with confidence.
  • Deep understanding of manufacturing and distribution processes, including inventory management, supply chain operations, and production workflows.
  • Technical proficiency in software configuration, database management, and troubleshooting.
  • Familiarity with ERP systems, CRM platforms, or related enterprise software solutions is desirable.
About Our Client:

Our client is disrupting an untapped, winner-take-all, $22 billion+ market in the B2B2B Reverse Logistics sector. Our client is the first and only network-deployed platform designed to solve complex multi-party returns, warranties, and repairs. Their mission is bold, and they are seeking intellectually curious, entrepreneurial-spirited, fearless people to join them.

If a product moves up the supply chain in B2B distribution or manufacturing, they manage it.

We welcome you to join our client's journey to make B2B returns simple, economical, and green.



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