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Reception Operations Specialist

2 months ago

Maitland, Florida, United States K2 STAFFING LLC Full time
Position Overview

K2 Staffing LLC is a distinguished clinical research organization dedicated to advancing healthcare through innovative clinical trials. Our mission is to enhance the quality of life for individuals by connecting them with groundbreaking medical treatments while ensuring their safety and confidentiality.

The Reception Operations Specialist plays a pivotal role in our organization, serving as the first point of contact for visitors and clients. This position encompasses a variety of responsibilities, including managing incoming communications, coordinating office logistics, and maintaining a welcoming environment.

Key Responsibilities:

  • Welcome and assist guests upon their arrival at the facility.
  • Guide visitors to the appropriate personnel and office locations.
  • Handle incoming phone calls, screening and directing them as necessary.
  • Maintain a clean and organized reception area, ensuring all necessary supplies are available.
  • Provide accurate information to visitors and callers, both in-person and through electronic communication.
  • Manage the sorting and distribution of daily mail and packages.
  • Ensure office security by adhering to safety protocols and monitoring access through the reception area.
  • Order and maintain inventory of front office supplies.
  • Update and manage databases as required.
  • Perform various clerical tasks, including filing, photocopying, and faxing.
  • Execute additional duties as assigned.

Required Skills and Qualifications:

  • Ability to thrive in a dynamic, fast-paced environment.
  • Willingness to complete training and adhere to established protocols.
  • Strong organizational skills with the ability to prioritize tasks effectively.
  • Detail-oriented and self-motivated individual.
  • Exceptional written and verbal communication abilities.
  • Comfortable interacting with a diverse range of individuals.
  • Proficient in Microsoft Office Suite.

Educational Background:

  • High School Diploma or equivalent is required.
  • A minimum of one year of experience in a customer service role, preferably within a healthcare or clinical setting, or a suitable combination of education and experience.

At K2 Staffing LLC, we prioritize the well-being of our employees and offer a comprehensive benefits package that includes:

  • Medical, Dental, and Vision Insurance, along with Flexible Spending Accounts.
  • Employer-paid Long-Term Disability and Life Insurance, Short-Term Disability, and various other insurance options.
  • 401(K) retirement plans with employer matching.
  • Paid Time Off (PTO) and recognized holidays.
  • A four-day work week for full-time employees, with Fridays designated as non-working days unless business needs dictate otherwise.