Service Coordinator Position
3 weeks ago
Mercedes Benz of North Haven is a leading luxury car dealership in Connecticut, committed to delivering exceptional customer service and providing top-of-the-line vehicles. As a Service Coordinator, you will work in a dynamic environment surrounded by professionals passionate about the Mercedes Benz brand.
About the RoleWe are seeking a highly organized and customer-oriented individual to coordinate and schedule service appointments for our customers, order parts, and collaborate with service advisors and technicians to ensure timely and efficient vehicle servicing.
Responsibilities- Schedule service appointments and maintain the service appointment log
- Coordinate vehicle drop-offs and pick-ups with customers
- Provide updates to customers on the status of their vehicles
- Collaborate with service advisors to determine the estimated time of completion for each service job
- Ensure accurate and timely completion of required paperwork
- Resolve any customer concerns or issues related to service appointments
- Prior experience in customer service
- Excellent organizational and time management skills
- Strong attention to detail
- Ability to multitask and prioritize tasks effectively
- Good communication skills, both verbal and written
- Proficiency in using scheduling software and MS Office applications
- Knowledge of automotive terminology and service processes is a plus
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off and holidays
- Employee discounts on vehicles and services
- Opportunities for career advancement
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