Training and Quality Assurance Specialist

5 days ago

Brookline, Massachusetts, United States Dana-Farber Cancer Institute Full time
Job Title: Training and Quality Assurance Specialist

Job Summary:

The Training and Quality Assurance Specialist will be responsible for delivering training to staff, gathering input data for quality and process assessments, and coordinating with the Training / QA Manager to identify areas of improvement or risk.

Key Responsibilities:

  • Partner with business managers to assess training needs and make suggestions on training methodology.
  • Update training materials using a standardized approach and tailor to department-specific needs.
  • Deliver training courses and review training surveys from staff and managers to make improvements.
  • Perform quality monitoring of telephone calls and provide real-time coaching and feedback to staff.
  • Participate in onboarding and offboarding of staff and ensure necessary access to systems and shared drives.
  • Compile and analyze data to support quality assessments and identify opportunities for additional training.
  • Update policy and process documentation and training when notified by business managers.
  • Resolve issues and recognize emergencies and escalate issues per standard operating procedure when necessary.

Requirements:

  • Associate's degree in Healthcare Administration, Education, Human Resources/Organizational Development or related field preferred.
  • 1 year of relevant experience required.

Knowledge, Skills, and Abilities:

  • Ability to update and refine training content and assess effectiveness.
  • Understanding of academic medical institutions, clinical operations, and training required for employees at various levels.
  • Ability to gather, organize, and analyze data.
  • Excellent organizational and communication skills, both verbal and written.
  • Strong attention to detail with the ability to multi-task and problem-solve on the spot.
  • Strong interpersonal and communication skills in order to relate appropriately and effectively to a diverse audience.
  • Ability to provide effective feedback that has an impact on the performance of staff.
  • Knowledge of medical terminology is a plus.
  • PC proficiency required; knowledge of electronic medical records system, Epic, and customer relationship management systems preferred.

About Dana-Farber Cancer Institute:

Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations.

We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

We are an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

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