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Training and Quality Assurance Specialist

2 months ago

Brookline, Massachusetts, United States Dana-Farber Cancer Institute Full time
Job Summary

The Protocol Scheduling Specialist Training and Quality Assurance (QA) Analyst plays a vital role in delivering high-quality training to staff, while also ensuring the accuracy and effectiveness of our training programs. This position requires a strong understanding of academic medical institutions, clinical operations, and training requirements for employees at various levels.

Key Responsibilities
  • Partner with business managers to assess training needs and develop tailored approaches.
  • Update training materials using a standardized approach and department-specific needs.
  • Deliver training courses, review feedback, and make improvements to ensure optimal results.
  • Perform quality monitoring of telephone calls and provide real-time coaching and feedback to staff.
  • Participate in onboarding and offboarding processes, ensuring necessary access to systems and shared drives.
  • Compile and analyze data to support quality assessments and identify opportunities for additional training.
  • Update policy and process documentation and training as needed.
Requirements
  • Associate's degree in Healthcare Administration, Education, Human Resources/Organizational Development, or a related field.
  • 1 year of relevant experience required.
  • Strong organizational and communication skills, with the ability to multi-task and problem-solve.
  • Knowledge of medical terminology and electronic medical records systems, such as Epic, is a plus.
About Dana-Farber Cancer Institute

Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. We strive to create an inclusive, diverse, and equitable environment where every patient, family, and staff member feels they belong. We are committed to diversifying our faculty and staff and welcome applications from candidates who share our values.