Client Services Associate

2 weeks ago


West Plains, Missouri, United States Air Evac Lifeteam Full time

Position Overview:
Client Services Associate

Work Environment:
Onsite

Evening Shift

Compensation:
$12.50 per hour

Why Join Air Evac Lifeteam?


As a prominent provider of air medical transportation solutions, Air Evac Lifeteam is part of the Global Medical Response (GMR) family, dedicated to delivering exceptional medical care in emergency and patient relocation scenarios. Discover how our team members make a difference in the lives of others.

Our core values guide our service delivery and are essential to our approach to care. Explore our extensive benefits package at our careers site.

As a

Client Services Associate, you will be instrumental in assisting our members and the public.


Key Responsibilities:
The

Client Services Associate

upholds a high standard of customer service, demonstrating empathy and professionalism while addressing member concerns in a dynamic environment.
The

Client Services Associate

collaborates with both internal and external stakeholders to streamline customer service operations for members, working across various departments.
Drive membership engagement and retention through effective communication and support.
The

Client Services Associate

responds to inquiries and requests from both prospective and current members in a timely and accurate manner.
The

Client Services Associate

handles payment processing and maintains precise financial records.
Adapt to flexible scheduling, including weekends, to meet member needs.
Perform additional duties as required.

Qualifications:
High School Diploma or equivalent.
Two years of experience in customer service and sales.
Proficiency in Microsoft Office Suite.
Strong customer service skills and professional phone/email communication.
Ability to manage multiple phone systems.
Experience in a fast-paced office environment.
Sales and marketing support experience is preferred.

Equal Employment Opportunity:


Air Evac Lifeteam and its affiliated companies are proud to be an Equal Opportunity Employer, committed to supporting veterans and providing reasonable accommodations for individuals with disabilities.


Compensation Details:
Hourly rate is $12.50.


Visit our careers site benefits page to learn more about our comprehensive benefits, including medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation, and paid time off.



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