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Sales Support Specialist

2 months ago

Charleston, West Virginia, United States Lexima Full time

Lexima Lodging is in search of a skilled, dedicated, and results-oriented professional to assume the pivotal position of Sales Coordinator. This role is essential for ensuring seamless coordination of group requirements and providing sales assistance as needed. The Sales Coordinator will cultivate and maintain professional relationships with client representatives, ensuring exceptional customer service, effective communication, and correspondence. Responsibilities may also encompass revenue-related tasks and duties. A strong understanding and application of superior service principles and programs are essential in interactions with clients, guests, and colleagues.

Key Responsibilities

  • Actively listen to, comprehend, clarify, and address the concerns and issues raised by clients, colleagues, and guests.
  • Clearly and effectively communicate information and ideas to clients, guests, and team members.
  • Interpret financial data and basic arithmetic functions, reporting as necessary.
  • Encourage teamwork and high-quality service through daily communication and collaboration with all departments.
  • Engage in regularly scheduled sales meetings.
  • Gain a comprehensive understanding of hotel operations, including food & beverage, front desk, reservations, housekeeping, maintenance, and guest services.
  • Collaborate closely with other hotel departments to ensure services agreed upon by the sales office and potential clients are delivered.
  • Respond promptly to all individual and group inquiries.
  • Conduct site tours for prospective clients and guests as required.
  • Maintain strong relationships with the existing client base and explore opportunities to enhance revenue from this group.
  • Proactively seek sales leads and referrals from in-house guests.
  • Assist in executing special promotions related to direct sales segments.
  • Oversee all aspects of booking and executing group reservations, including resumes, confirmations, charges, and deadlines.
  • Manage room block reservations and their respective cutoff dates.
  • Welcome group contacts upon arrival and ensure their satisfaction throughout their stay.
  • Follow up with clients during and after their departure to ensure satisfaction and secure future bookings.
  • Assist in planning Lexima's social calendar and events.
  • Collaborate with public relations on social media content, partnerships, and announcements.
  • Responsible for organizing social events, birthday celebrations, and wedding functions.
  • Review daily postings of charges to client master accounts, resolving discrepancies or processing necessary adjustments. Ensure the final bill is accurate before presenting it to the client.
  • Complete post-event reports for senior management and fulfill other reporting requirements as requested.
  • Maintain organized and up-to-date client files.
  • Ensure all requests are followed up within a 24-hour timeframe.
  • Execute all assigned tasks within the approved timeline.
  • Develop a tracking system to regularly engage and maintain relationships with primary clients and in-house guests.
  • Assist the Director of Sales in preparing letters, brochure packets, and invitations.
  • Create professional group proposals and contracts.
  • Generate group block invoices promptly.
  • Keep sales reports current and updated.
  • Perform any additional duties as assigned by the General Manager or Director of Sales.
Qualifications
  • Preferred Bachelor's degree with a focus on Hotel Management or Hospitality.
  • Ability to thrive in high-pressure, stressful situations.
  • Team player who leads by example.
  • Demonstrated knowledge of and commitment to excellent service standards.
  • Prior experience in hospitality or a related service industry.
  • Strong time management skills.
  • Availability to work weekends as required.
  • Valid driver's license for the applicable state.
  • Fluency in English is essential.
Lexima is an EEO employer - M/F/Vets/Disabled