Front Desk Representative

12 hours ago


Bellevue, Washington, United States Lodging Dynamics Full time
Job Title: Front Desk Agent

Location: AC HOTEL

About Lodging Dynamics:

Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years. Our mission is to provide exceptional services and opportunities to our employees, guests, and investors.

Responsibilities:
  • Book guest reservations and coordinate with the reservation center
  • Register guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates
  • Handle confidential information, including guest records, with a high degree of integrity
  • Answer and route calls as appropriate, taking guest messages with accuracy
  • Resolve minor guest complaints to the satisfaction of the customer
  • Respond quickly to guest requests or complaints in a friendly manner
Requirements:
  • High school diploma or equivalent
  • Good understanding of procedures and practices in the hospitality industry
  • Excellent written and verbal communication skills
  • Strong organizational and time management skills
  • The ability to provide exceptional customer service
What to Expect:

In your first few months, you will learn about the hotel and its amenities, and then assist the front desk team. As your work progresses, your role will be a key contributor to the overall guest experience.

Perks:
  • People-first culture
  • Travel discounts at hotel partners and franchises
  • Paid time off
  • Participation in our Wellness program
  • Full suite of benefits, including health, dental, vision, 401(k), and other supplemental benefits


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