IT Support Specialist

3 weeks ago


Raleigh, North Carolina, United States Pacer Group Full time

We are seeking a skilled IT Support Specialist to join our team at Pacer Group. The ideal candidate will have extensive experience in providing technical assistance and support to end users, with a strong focus on customer service skills.

About the Role

This is a hybrid or fully on-site position, depending on the candidate's preference. We require the successful applicant to be onsite 2-3 days per week. The specific days will be coordinated with the rest of the staff, so if they have a preference we should be able to work with that.

The role involves supporting our staff through the initial transition to a new Microsoft Tenant and ongoing support processes. This requires good communication skills, excellent customer service skills, and an even/calm presence.

Key Responsibilities
  • Technical assistance, support, and advice to end users for hardware, software, and systems
  • Hands-on technical and functional assistance to business and technical users
  • Remote technical and functional assistance to business and technical users
  • Support of the Office 365 environment (administration and useage)
  • Able to support remote PC setup and application installation
  • On-site support for a portion of the week to support hands-on users
Requirements

To be considered for this role, you must have:

  • Customer service skills: required 5 years
  • MICROSOFT 365 (Outlook, Sharepoint, Teams, OneDrive, etc) usage: required 5 years

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