Contact Center Role for FHA Resource Centers

1 week ago


Albuquerque, New Mexico, United States Leidos Full time
Job Description">

This role will involve assisting renters, tenants, and property managers by providing resources and referrals to meet their rental needs.

You may also assist homebuyers and homeowners with requests related to purchasing and owning a home.

  • Reply to calls and emails from the public on housing and FHA mortgages
  • Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
  • Deliver excellent customer service in a high-volume call center, including responding to customer complaints
  • Document customer email and phone communications within an internal database.


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