Multifamily Rental Assistance Agent
4 weeks ago
About the Job:
We are seeking a skilled Rental Housing Customer Service Representative to join our team at the FHA Resource Center in Albuquerque, NM. As a representative, you will provide exceptional customer service, assisting renters, tenants, and property managers with multifamily rental assistance requests.
You will have the opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training.
Key Responsibilities:
- Field phone calls and respond to emails from customers in a timely and professional manner
- Provide accurate and helpful information to customers regarding their rental assistance requests
- Use knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests
- Document customer interactions in an internal database
Benefits:
- Monday - Friday schedule with no weekend work
- Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
- Immediate and ongoing training to support your success
- Discounted Leidos stock purchase and other Employee Discounts
- Company-wide career mobility
- Company-sponsored Public Trust eligibility upon hire
- Eligibility for a $3,000 referral bonus
- Voluntary overtime may be available based on business needs
- Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
- 10 paid holidays per year
Rental Housing Opportunities available:
- Full-time (32 - 40 hours a week)
- Part-time (25 - 31 hours a week)
- 9:35 am - 6:05 pm MT in Albuquerque, NM (subject to change based on customer needs)
- Opportunities for split shifts, upon approval of the manager
- Bilingual (Spanish & English)
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