Contact Center Representative
2 weeks ago
Nusenda Credit Union is an employer of choice that invests in its employees' careers and well-being. We strive to create a positive difference in the lives of our members and the communities we serve.
We offer a comprehensive benefits package, including health and wellness options, 401(k) matching contributions, professional development opportunities, and tuition assistance. Our team is dedicated to supporting each other's careers and personal growth.
We are currently seeking a Contact Center Representative to join our team. As a key member of our contact center, you will provide quality service to members and potential members via phone calls. You will be responsible for resolving issues, educating members about our products and services, and providing guidance on online and mobile banking navigation.
- Answer member inquiries and resolve issues in a timely and professional manner.
- Provide personalized support to members, addressing their financial needs and concerns.
- Maintain compliance with regulatory requirements, company policies, and security procedures.
To succeed in this role, you will need:
- 1-5 years of experience in customer service or a related field.
- A high school education or equivalent.
The ideal candidate will possess excellent communication and problem-solving skills, with the ability to multitask and work effectively in a fast-paced environment. A strong knowledge of Microsoft Office and internal systems is also essential.
Positions start at $18.00 per hour.
Contact Center Hours of Operation: Monday-Friday 7:30am-6:00pm, Saturday 8:00am-3:00pm.
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