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Retail Operations Supervisor

2 months ago

Bellevue, Washington, United States Mercurys Coffee Co. Full time
Retail Operations Supervisor

About Us:
At Mercurys Coffee Co., we are dedicated to embracing individuals, nurturing connections, and spreading positivity—one greeting, one interaction, and one relationship at a time. Founded in 1998, our locally owned business has expanded to multiple locations, consistently earning accolades for our commitment to excellence.

Our Focus:
We prioritize delivering unforgettable customer experiences through our organic coffee, specialty beverages, and bakery offerings. Join a team that thrives on our core values:
  • COFFEE.
  • CULTURE.
  • COMMUNITY.

Position Overview:
As a Retail Operations Supervisor, you will play a pivotal role in enhancing our operational processes. Your responsibilities will include scheduling, revenue management, cost control, customer engagement, and executing essential business initiatives. You will lead by example, providing guidance and support to your team while collaborating with various departments.

Key Responsibilities:
  • Uphold the mission of Mercurys Coffee Co. in all operations.
  • Demonstrate a comprehensive understanding of business operations, including sales strategies and labor management.
  • Directly manage team members and execute key performance indicators (KPIs).
  • Foster a culture of growth by coaching and developing staff.
  • Organize employee schedules and manage payroll data efficiently.
  • Deliver exceptional customer service aligned with our core principles.
  • Ensure quality standards are met for all customer orders.
  • Provide ongoing feedback and coaching to team members.
  • Lead effective team meetings and maintain clear communication.
  • Manage financial transactions accurately and responsibly.
  • Address customer concerns promptly to ensure satisfaction.
  • Perform all opening and closing duties as assigned.
  • Adhere to food safety and sanitation protocols.
  • Maintain punctuality and reliable transportation.
  • Resolve issues proactively and escalate when necessary.
  • Oversee all aspects of store operations, including accounting and facilities management.

Benefits:
Mercurys Coffee Co. offers a competitive benefits package, including:
  • Employee Rewards Program
  • Training and Development Opportunities
  • Employee Recognition Initiatives
  • Industry-Leading Tips
  • Health and Wellness Programs
  • Instant Pay Options
  • Medical, Vision, and Dental Coverage
  • Supplemental Insurance Options

Qualifications:
  • High School Diploma or GED.
  • Food handler's permit establishment and maintenance.
  • Strong verbal communication and customer service skills.
  • Flexible scheduling to meet business needs.
  • Critical thinking abilities for equitable decision-making.
  • Previous management experience in a retail setting.
  • Experience with inventory management is preferred.
  • Understanding of profit and loss statements and staff management.
  • Team-oriented with the ability to perform under pressure.
  • Emotional intelligence to manage interpersonal relationships.
  • Physical ability to perform tasks for extended periods.
  • Positive attitude and strong work ethic.

Core Competencies:
  • Effective Communication
  • Profitable Thinking
  • Leadership Skills
  • Time Management
  • Teamwork and Professionalism

Equal Opportunity Employer:
Mercurys Coffee Co. is an equal opportunity employer, committed to diversity and inclusion in the workplace.