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Customer Service Ambassador

2 months ago

Camp Hill, Pennsylvania, United States Sigma Full time
Job Summary

Sigma Systems Inc is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities
  • Respond to inbound calls from clients, providing accurate and timely information on claims status, eligibility, and benefit details.
  • Utilize proficient computer skills to navigate our system and access client information.
  • Take both member and provider calls, demonstrating empathy and effective communication skills.
  • Work in a fast-paced environment, adapting to changes quickly and prioritizing tasks effectively.
  • Meet attendance and performance standards, with a focus on maintaining a high level of professionalism and customer satisfaction.
Requirements
  • High school diploma or equivalent required.
  • Previous customer service experience, preferably in a call center environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Proficient in computer skills, including Microsoft Office and other software applications.
Benefits
  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and growing company.
  • Professional development and training opportunities.
  • Bonus structure, including a $250 bonus for successful completion of the training program and a $500 retention bonus for successful completion of the first 6 months on assignment.