Customer Service Representative

2 weeks ago

Lansing, Michigan, United States SRS Distribution Full time

The Customer Service Representative will play a vital role in ensuring our customers receive exceptional service and support. This individual will be responsible for assisting customers with their purchasing needs, both in-person and over the phone, while also developing new sales opportunities through proactive outreach to potential new customers.

Key Responsibilities:

  • Provide top-notch customer service and support to ensure customer satisfaction and loyalty.
  • Assist customers with purchasing needs, including answering questions, processing orders, and resolving issues.
  • Develop new sales opportunities through proactive outreach to potential new customers.
  • Collaborate with the sales team to identify and pursue new business opportunities.
  • Enter sales orders and cash transactions into company software with accuracy and efficiency.

Requirements:

  • Experience in customer-facing roles, preferably in a sales or service environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Intermediate computer skills, with proficiency in software applications and systems.
  • Reliability, safety, and a team player mindset.
  • Valid driver's license, satisfactory driving record, and reliable transportation to and from work.
  • Authorized to work for any employer in the US without sponsorship for any length of time.
  • Able to pass criminal and driving background check and a pre-employment drug test.
  • Bilingual (English and Spanish) is preferred, but not required.

Work Environment:

SRS Distribution is an Equal Opportunity Employer and a Veteran Friendly Employer. We value diversity and inclusion in the workplace and are committed to creating a welcoming environment for all employees.

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