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Account Manager

1 month ago

Bellevue, Washington, United States Generis Tek Inc Full time
Job Title: Account Specialist

Generis Tek Inc is seeking a highly skilled Account Specialist to join our team. As an Account Specialist, you will be responsible for managing key business programs and processes that support our customer service teams.

Key Responsibilities:
  • Maintain accurate documentation of assigned business programs and processes
  • Analyze data and user feedback to drive process improvements
  • Review and govern the effectiveness and accuracy of programs and processes
  • Act as a designated stakeholder for projects related to assigned programs and processes
  • Provide program and process data, feedback, and recommendations to operations leadership
  • Adhere to all client and company standards and expectations
Requirements:
  • 3+ years of experience managing business programs and processes or an undergraduate degree in business operations or a related field
  • Strong attention to detail to facilitate process review and maintenance
  • Excellent communication skills to facilitate deployment and enforcement of existing processes
  • Creative thinking to facilitate process improvements on various scales
  • Familiarity with Salesforce CRM and privacy principles and protections

Generis Tek Inc is a boutique IT and professional staffing firm based in Chicagoland. We offer both contingent labor and permanent placement services to several Fortune 500 clients nationwide. Our philosophy is based on delivering long-term value and building lasting relationships with our clients, consultants, and employees.