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Customer Service Advocate

2 months ago

Tampa, Florida, United States Intuit - TurboTax Full time
Unlock Your Potential as a TurboTax Customer Service Representative

Are you passionate about delivering exceptional customer experiences? Do you have a knack for problem-solving and a strong desire to learn? We're seeking highly motivated individuals to join our team as TurboTax Customer Service Representatives.

About the Role:

As a Customer Service Representative, you will be the face of TurboTax, providing top-notch support to our customers via phone, email, or chat. You'll be responsible for resolving customer inquiries, addressing concerns, and ensuring a seamless experience for our users.

Key Responsibilities:

  • Provide empathetic and effective support to customers, addressing their questions and concerns in a timely and professional manner.
  • Utilize your problem-solving skills to resolve complex issues and escalate concerns to senior team members when necessary.
  • Stay up-to-date with product knowledge and best practices to deliver accurate and informative responses to customers.
  • Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.

What We Offer:

As a TurboTax Customer Service Representative, you'll enjoy a dynamic and supportive work environment, with opportunities for growth and development. You'll receive comprehensive training, competitive compensation, and a chance to work with a talented team of professionals.

Requirements:

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills.
  • A strong desire to learn and adapt to new situations.
  • Ability to work in a fast-paced environment with multiple priorities.
  • Basic computer skills and proficiency in using software applications.

Why Join Us:

At Intuit - TurboTax, we're committed to empowering individuals and businesses to achieve their financial goals. As a Customer Service Representative, you'll be part of a team that's dedicated to delivering exceptional customer experiences and making a meaningful impact in the lives of our customers.