Customer Service Representative
3 weeks ago
At Southern Glazer's Wine & Spirits, we're seeking a skilled Customer Advocate to join our team. As a Customer Advocate, you'll play a critical role in resolving customer issues related to our self-service experience. Your goal will be to provide exceptional customer satisfaction by offering better visibility and faster resolution of customer-related issues.
Key Responsibilities:- Navigate customers through the self-service process, ensuring a seamless experience.
- Answer customer inquiries regarding their accounts, providing accurate and timely information.
- Process and enter orders, pick-ups, and other customer requests.
- Handle customer service calls, resolving issues efficiently and effectively.
- Research and resolve customer complaints, ensuring a high level of satisfaction.
- Perform other related duties as assigned.
- High school diploma or equivalency, plus 1 year of experience in a customer-facing role.
- Knowledge of Generally Accepted Accounting Principles (GAAP) and federal regulatory guidelines.
- Proficiency in Microsoft Excel, with experience in creating pivot tables, charts, and complex formulas.
We're a leading distributor of beverage alcohol in North America, proud to be a multi-generational, family-owned company. Our employees are the key to our success, and we offer a range of benefits and opportunities for growth and development. If you're passionate about delivering exceptional customer service and have a strong work ethic, we encourage you to apply for this exciting opportunity.
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Customer Service Representative
4 weeks ago
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Customer Service Representative
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Tampa, Florida, United States RemX Full timeJob Title: Customer Service RepresentativeJob Summary: We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at RemX. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients through inbound calls.Key Responsibilities:Respond to and resolve...
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Customer Service Representative
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Tampa, Florida, United States RemX Full timeJob Title: Customer Service Representative About the Role: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at RemX. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound calls, ensuring their issues are resolved...
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