IT Support Specialist

6 hours ago


Albuquerque, New Mexico, United States Amazon Full time
About Operations Technology Solutions (OTS)

At the heart of Amazon's business, Operations Technology Solutions (OTS) plays a vital role in delivering exceptional service and speed. Our team provides nonstop global IT support to Amazon Operations, ensuring seamless operations across the globe. We're seeking self-motivated individuals to join our team and take ownership of their work, fostering solutions to the challenges we face.

About The Role

As an IT Support Associate II, you will be responsible for supporting the operations team in resolving technical problems within Amazon operations facilities. You will use your skills to troubleshoot and resolve issues across various technical disciplines, working closely with the team to deliver exceptional results. We offer a dynamic and supportive environment, with opportunities for career growth and development.

Key Responsibilities
  • Allocating, maintaining, and troubleshooting IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.
  • Moving up to 49lbs and standing and walking for shifts lasting up to 12 hours.
  • Traveling within your local or regional area to support our customers.
Basic Qualifications
  • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
  • Experience troubleshooting integrated and interdependent computer systems.
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
  • High school or equivalent.
Preferred Qualifications
  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications.
  • Experience in a dynamic environment with a high degree of customer service.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.



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