Site Operations Specialist

3 weeks ago


Portland, Maine, United States Sunset Grown Full time
About Sunset Grown

Mastronardi Produce pioneered the commercial greenhouse industry in North America, and we're now the leading greenhouse vegetable company on the continent. Our award-winning, flavorful produce is packed under the SUNSET brand and is available at leading grocery retailers across North America. Family owned for over 65 years, we pride ourselves on having the most flavorful products and the best people in the industry. We are constantly pushing boundaries to be a leader in fresh produce innovation.

Job Summary

We are seeking a highly skilled Site Engineer to join our Information Technology team at our Greenhouse facility in Madison, Maine. The successful candidate will provide IT support for business operations at their home site and beyond, ensuring that local and remote business systems remain online and running optimally.

Key Responsibilities
  • Act as an escalation point for advanced or difficult incident/requests to IT Operations
  • End User Systems - laptop, desktop and mobile device setup, management, and maintenance
  • Systems - server and network setup, management, and maintenance
  • Document Imaging - Office and production label printer proactive maintenance and repair
  • Microsoft Active Directory - user, group and computer object administration, including Group Policy
  • Microsoft Office 365 - account provisioning, de-provisioning and maintenance
  • Windows Server - Setup, management, security, and maintenance
  • Datacenter Operations - VMWare, Virtual Networking, monitoring and maintenance
  • Respond to telephone calls (both during business hours and after hours as required), email and help desk requests for technical support
  • Build rapport with Mastronardi Produce business computing end-user community
  • Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
  • Create and maintain documentation for his or her home site and remote locations or applications
  • After-hours support as required. A mobile phone will be provided.
Requirements
  • High School Diploma or equivalent required
  • Bachelor's degree in the Computer Science, Information Systems, or related field preferred
  • Industry certification (e.g. MCP, MCDST, A+, MCSA, MCSE, CCENT, CCNA, etc) preferred
  • 5 to 8 years related work experience preferred
  • Work experience in a JIT production environment preferred
What We Offer
  • Paid weekly
  • Medical, Dental, Vision, Life Insurance
  • Paid time off and holiday pay
  • Employee Engagement & Recognition Programs
  • Opportunities for growth and advancement

We are pleased to offer a comprehensive benefits package and a competitive salary. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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