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Process Service Coordinator

2 months ago

Tampa, Florida, United States Sharpline Investigations, LLC Full time
Job Overview

Sharpline Investigations, LLC is seeking a highly organized and detail-oriented professional to join our team as an Intake and Process Service Specialist. As a key member of our team, you will be responsible for handling case intake, monitoring, and responding to service requests, managing a case load of process service tasks, and communicating effectively with staff and clients.

Key Responsibilities
  • Plan, organize, and coordinate work assignments to ensure timely completion of tasks;
  • Monitor and review service requests to ensure accuracy and completeness;
  • Filter and assign service requests to respective staff members;
  • Set up and assign cases to ensure efficient processing;
  • Process incoming legal documents and tasks from clients;
  • Receive, process, assign, and manage a case load of legal service requests;
  • Communicate and provide updates and suggestions to clients on their service requests;
  • Process and complete signed affidavits for client's service requests;
  • Collaborate with staff and clients to resolve issues and ensure client satisfaction;
  • Stay up-to-date with industry developments and best practices to ensure compliance and quality service.
Requirements
  • Organized and able to manage a case load;
  • A detail-oriented mindset;
  • Proficiency with Microsoft Office and Adobe Acrobat;
  • Quickly adapt and learn new software systems;
  • Ability to prioritize tasks effectively and execute quickly;
  • Excellent communication skills to communicate effectively both in writing, and in-person;
  • Able to maintain strict confidentiality;
  • Possess a desire for continued growth and learning;
  • Utilize deductive reasoning and the ability to make sound, independent decisions;
  • Perform well in a fast-paced work environment;
  • Ability to work well with other professionals, including attorneys, paralegals, accountants, and experts;
  • Ability to work in a team-oriented environment.
What We Offer
  • A great company culture focused on family, teamwork, excellence, and personal and professional growth;
  • A work environment focused on growth, challenge, flexibility, impact, and autonomy;
  • Opportunities for professional development and advancement;
  • A competitive compensation package;
  • A comprehensive benefits package.