Retail Operations Manager

4 weeks ago

New York, New York, United States Tin Building by Jean Georges Full time
About the Opportunity

The Tin Building by Jean-Georges is a premier dining destination in New York City, offering a unique and elevated culinary experience. As a Front-End Manager, you will play a critical role in ensuring the smooth operation of our cash handling processes, providing exceptional customer service, and fostering a positive and efficient work environment.

Key Responsibilities
  • Supervise and schedule cashier staff to ensure optimal coverage during business hours.
  • Provide training and guidance to cashiers on transaction processes, customer service standards, and company policies.
  • Lead by example in delivering exceptional customer service and addressing customer inquiries, concerns, and issues promptly and professionally.
  • Oversee and enforce cash handling procedures to maintain accuracy and security, conducting regular audits of cash registers and reconciling discrepancies.
  • Manage and troubleshoot the POS system, ensuring its proper functionality and accuracy in pricing, discounts, and promotions.
  • Conduct training sessions for new and existing cashiers on customer service, cash handling, and POS operations, providing ongoing coaching and feedback to enhance cashier performance.
  • Handle and resolve transaction disputes, returns, and exchanges according to established policies, collaborating with other departments to address product-related concerns.
  • Monitor and manage customer queues to minimize wait times, implementing strategies to optimize cashier efficiency during peak periods.
  • Generate reports on cashier performance, transaction trends, and customer feedback, analyzing data to identify opportunities for improvement and operational efficiency.
  • Develop and maintain cashier schedules based on business needs and peak hours, ensuring compliance with health and safety regulations at the cashier stations.
Requirements
  • Minimum 3+ years of management experience in a cash handling retail setting.
  • Strong knowledge of cash handling procedures and POS systems.
  • Excellent leadership, communication, and interpersonal skills.
  • Customer-focused with a commitment to delivering exceptional service.
  • Ability to handle and resolve customer disputes with professionalism.
  • Familiarity with inventory management systems is a plus.
  • Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.
About Us

Creative Culinary Management is an equal opportunity employer, committed to providing a positive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

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