Retail Operations Manager

1 month ago


New York, New York, United States Thursday Boot Company Full time
About the Role

We're seeking a highly skilled and motivated Assistant Store Manager to join our team at Thursday Boot Company. As a key member of our retail operations team, you will be responsible for providing exceptional customer service, leading daily store operations, and fostering a positive team culture.

Key Responsibilities
  • Customer Service and Support: Provide top-notch customer service, addressing customer inquiries and resolving issues in a timely and professional manner.
  • Store Operations: Oversee daily store operations, ensuring a seamless customer experience and maintaining a clean and organized store environment.
  • Team Leadership: Lead and motivate a team of retail sales associates, providing guidance, feedback, and coaching to ensure excellent customer service and sales performance.
  • Inventory Management: Manage inventory levels, including receiving, stocking, and maintaining accurate inventory records.
  • Visual Merchandising: Collaborate with the visual merchandising team to create visually appealing store displays and maintain a consistent brand image.
  • Loss Prevention: Identify and implement strategies to prevent loss and maintain a secure store environment.
Requirements
  • Excellent Communication Skills: Possess strong verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management.
  • Leadership and Teamwork: Demonstrate leadership skills, with the ability to motivate and guide a team to achieve sales and customer service goals.
  • Organizational and Time Management: Possess strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
  • Problem-Solving and Adaptability: Demonstrate problem-solving skills, with the ability to adapt to changing situations and priorities.
About Thursday Boot Company

Thursday Boot Company is a dynamic and growing company dedicated to building high-quality, durable boots that last. We're committed to providing exceptional customer service and creating a positive work environment for our employees.



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