Home and Community Based Services Manager
3 days ago
About the Job:
- This dynamic role involves managing Direct Support Professionals, collaborating with care managers, and ensuring compliance with state and federal regulations to provide personalized, quality care and support based on Individualized Service Plans (ISPs).
- The successful candidate will be responsible for conducting client intake and assessment, developing and implementing ISPs, supervising and training staff, coordinating services, maintaining accurate records, and serving as the primary point of contact for clients and their families.
- The ideal candidate will possess excellent organizational, communication, and interpersonal skills, as well as leadership experience with staff supervision and support capabilities.
- Client Intake and Assessment: Guide clients and families through the intake process, ensuring all necessary documentation and eligibility criteria are met.
- Service Plan Development: Collaborate with care managers, families, and other stakeholders to create and implement ISPs that meet each client's unique needs and goals.
- Staff Supervision and Training: Supervise Direct Support Professionals, provide guidance and support, and ensure they receive necessary training on client-specific needs and HCBS program regulations.
- Coordination of Services: Schedule and monitor the delivery of services to ensure timely and effective support in areas such as personal care, daily living activities, and community participation.
- Compliance and Documentation: Maintain accurate records, progress notes, and service documentation while adhering to HCBS program regulations and overseeing audits and reporting processes.
- Family and Client Liaison: Serve as the primary point of contact for clients and their families, providing ongoing communication about service status, addressing concerns, and making adjustments to ISPs as needed.
- Quality Assurance: Monitor and evaluate the quality of care being provided, implementing improvements where necessary to ensure exceptional service delivery.
- Crisis Management: Respond promptly to emergencies or crises, guiding Direct Support Professionals and clients through crisis situations while documenting incidents according to protocol.
Requirements:
- Bachelor's degree in social work, human services, healthcare administration, or a related field (preferred but not required with relevant experience).
- Minimum 1 year of experience in the human services field, focusing on working with individuals with disabilities or HCBS programs.
- Strong knowledge of HCBS program guidelines, state and federal regulations, and person-centered care principles.
- Excellent organizational, communication, and interpersonal skills.
- Leadership experience with staff supervision and support capabilities.
- Proficiency in managing documentation and client records in compliance with regulatory requirements.
- Ability to handle challenging situations with patience, professionalism, and composure.
- Proficiency with office software and ability to learn case management systems.
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