Social Services Manager

3 days ago


Brooklyn, New York, United States Selfhelp Community Services Full time
Job Summary

We are seeking a skilled Social Worker Supervisor to lead our case management team at Selfhelp Community Services. This is an excellent opportunity for an experienced professional to make a meaningful impact in the lives of our clients.

About the Role

The successful candidate will provide supervision, guidance, and support to staff involved in the provision of case management services. They will also be responsible for maintaining established agency policies and procedures, objectives, quality assurance program, and safety standards.

Key Responsibilities
  • Supervise social workers and community workers in daily operations of case placement, - supervision, coordination, and/or client relations, and problem solve/resolve emergent issues.
  • Assist staff members through regularly scheduled individual conferences in analyzing case problems and improving their diagnostic and helping skills.
  • Maintain established agency policies and procedures, objectives, quality assurance program, and safety standards.
  • Consult with and keep department director informed of activities, needs, and problems related to demands.
  • Assure that staff adhere to mandates established by contract and that quality service as well as case coordination services are provided.
  • Assist in assessing the case worker's skills and identify specific training needs for staff.
  • Evaluate performance of staff periodically and reports to the director.
  • Supervise and direct case workers in developing written care plans and comprehensive assessment forms.
  • Attend case conferences with social work staff from other departments and agencies.
  • Attend community-based meetings and events.
  • Attend and actively participate in staff meetings.
  • Review case records to ensure that services are provided according to the assessed care plan.
  • Assist in resolving difficult client issues.
  • Help client and family through individual or group conferences to understand, accept, and follow care plan recommendations.
  • Participate in planning for improving services by interpreting social factors pertinent to development of program.
  • Provide coverage for workers who are out of office, sick, or on vacation.
  • Substitute for Director in his/her absence.
Requirements
  • MSW required.
  • Two years human services experience.
  • One year supervisory experience.
  • Valid driver's license and car registration.
  • Bilingual Chinese or Korean preferred.
  • Working knowledge of Microsoft Office Suite and other technology.
  • Able to work independently.
  • Excellent verbal and written skills.
  • Excellent customer service skills.
Salary and Benefits

The estimated salary for this role is $65,000 - $75,000 per year, commensurate with experience. Selfhelp Community Services offers a competitive benefits package, including health insurance, retirement plan, and paid time off.



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