Office Manager

1 month ago


Loveland, Colorado, United States Jason Bustos - State Farm Agent Full time
Job Overview

As the Office Manager at Jason Bustos State Farm, you will play a crucial role in ensuring the smooth operation of our agency. Your primary responsibility will be to implement and support office policies, ensuring that our customers receive exceptional service and experience.

Key Responsibilities
  • Establish and maintain strong customer relationships through regular communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-focused, needs-based review process to educate customers about insurance options and promote relevant products.
  • Ensure the office is well-maintained and equipped to meet customer needs and market relevant products.
Requirements
  • Excellent communication skills, including written, verbal, and listening abilities.
  • Highly organized and detail-oriented, with experience in customer service and preferably in managing customer service teams.
  • Proactive problem-solving skills and the ability to work in a team environment.
  • Experience with Windows computer applications and the ability to obtain Property and Casualty, as well as Life and Health Licenses.
Benefits
  • Paid time off, including holidays and personal/sick days.
  • Salary plus commission/bonus.
  • Growth potential and opportunities for advancement within the agency.

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