Business Office Associate
4 weeks ago
As a Business Office Associate at CarMax, Inc., you will play a vital role in providing exceptional customer service in a fast-paced, team-oriented environment. Your primary responsibilities will include facilitating the sales, auction, and appraisal process, as well as managing cash, processing paperwork, and providing top-notch customer service.
Key Responsibilities:
- Assist store personnel and departments in daily functions while adhering to CarMax guidelines.
- Provide customer service by greeting customers, balancing traffic, answering questions, and explaining paperwork processes.
- Seek win-win solutions for customers and partners.
- Process paperwork associated with retail/wholesale automobile sales, including printing reports, maintaining deal jackets, contacting finance companies, and auditing completed paperwork.
- Process auction sales, dealer registration, and/or appraisal lane purchases, including collecting titles, payoffs, and proper paperwork and signatures from customers.
- Manage multiple pay types, including receiving and counting money, distributing funds, preparing deposits, and handling the safe with security and loss prevention considerations.
- Process paperwork affiliated with the state DMV, including submitting necessary paperwork to title or register a vehicle for a customer after the sale or obtaining a title for a customer after the sale.
- Mentor new Business Office Associates and train other store departments on Business Office processes and procedures.
- Clerical responsibilities may include copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems.
- Answer multi-line phone systems, respond to callers' needs, and direct calls as appropriate.
- Pleasant, but noisy office environment.
- Numerous distractions and disruptions due to incoming communication.
- May require walking or standing for extended periods.
- Variety of work schedules with shifts that include nights, weekends, and holidays.
- Wear CarMax clothing at all times while working in the store.
- Ability to read, interpret, and transcribe data to maintain accurate records.
- Use resources and partnership to balance customer and business needs.
- Understand numeric filing systems.
- Use word processing, spreadsheet, and other programs, displaying intermediate PC skills.
- Ability to prioritize and multi-task in a deadline-oriented environment, requiring above-average organizational skills and attention to detail.
- Lift objects weighing up to 15-20 lbs.
- Speak and listen effectively in dealing with internal and external customers, in person, over the phone, and in writing.
- Complete CarMax-provided training as required.
- Develop partnerships with Sales teams and other departments to provide quality customer service.
- Maintain confidentiality of all records, files, and reports within the scope of the position.
- Report Asset Protection and/or Human Resource-related issues to management.
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