Service Manager

4 weeks ago


Federal Way, Washington, United States Sunbelt Rentals Full time
Service Manager Job Description

Sunbelt Rentals is seeking a highly skilled Service Manager to oversee the maintenance and repair of our equipment fleet. As a key member of our team, you will be responsible for ensuring that our equipment is in top working condition, meeting customer needs, and maintaining a high level of customer satisfaction.

Key Responsibilities:
  • Manage the repair and maintenance of company-owned and customer equipment, including organization of the yard and preparation of work schedules.
  • Handle service calls to meet customer needs and ensure equipment availability.
  • Order parts to maintain adequate supplies and provide training and assistance to staff mechanics.
  • Work with equipment vendors to learn maintenance requirements and capabilities of new equipment.
  • Evaluate equipment after repairs, maintenance, or safety checks and document equipment status before and after rental.
  • Handle customer complaints regarding equipment condition or operation and promote safety awareness.
  • Perform quality control checks, update equipment service records, and create, update, close, and bill work orders.
  • File warranty claims in a timely fashion and commission new equipment.
  • Order parts, return parts, and perform parts inventory, as well as dispose of solid and hazardous material waste.
Reporting Requirements:
  • Equipment due for service
  • Fleet status reporting
  • Equipment service record reporting
  • Open work order report
  • Warranty claim summary report
  • Inventory management
  • Parts and merchandise detail reporting
  • Financial and historical trending
  • Service department financial summary
  • Shop foreman performance tool
  • Work order chargeback
  • Halt report
  • Open PO report
  • Tech paid hours vs. worked hour report
Qualifications:
  • Valid driver's license
  • Extensive experience in the repair and maintenance of self-propelled platforms and lifts
  • Knowledge of work planning and scheduling and other supervisory activities
  • Strong understanding of equipment capabilities and safety requirements
  • Clear perspective of maintenance and repair issues in the industry
  • Planning and management experience
  • Computer literacy
  • Reporting experience
  • Inventory management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.

Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class. Applications will be accepted through 10/1/2024.

Base Pay Range: $54,114.85. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.


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