Field Service Operations Manager

2 weeks ago


Anaheim, United States DXP Enterprises Full time
Job Overview

Are you ready to advance your career? At DXP, we are dedicated to providing exceptional service to our industrial clients. Since our inception in 1908, we have focused on delivering the highest standards of customer satisfaction through our expertise in product distribution and technical services, driven by a strong sense of pride and teamwork.

Key Responsibilities of the Field Service Operations Manager include:

  • Overseeing the work of Service Coordinators and Technicians, ensuring the successful execution of service assignments.
  • Enhancing and refining operational standards within the Service Department.
  • Providing necessary safety, technical, and procedural training for team members.
  • Organizing the workspace to meet operational objectives and advising on staffing needs.
  • Monitoring departmental efficiency and compliance with client specifications.
  • Collaborating with Sales Professionals to create technical proposals and meet customer requirements.
  • Partnering with the Safety Coordinator to uphold company safety protocols in all operational areas.
  • Working closely with the Customer Service Manager to achieve long-term operational and sales growth targets.

Qualifications for the Field Service Operations Manager include:

  • Experience as a working manager with a solid understanding of pump repair.
  • A minimum of 7-10 years in pump or rotating equipment management.
  • Proven employee management skills.
  • Ability to inspire and hold team members accountable to achieve objectives.
  • Valid driving record in accordance with company standards.

Additional Information:

Compensation: Starting at $100k+ (dependent on experience)

Physical Requirements: Must be capable of lifting up to 50 lbs. without assistance.

Work Environment: Shop setting.

Training/Certifications: Not applicable.

Shift and Overtime: Flexibility to work overtime as needed.

Travel Requirements: Travel to client locations and manufacturer sites for training is necessary, with a clean driving record required.

Education: High School Diploma is mandatory.

At DXP, we value individuals who are eager to contribute to a collaborative and achievement-oriented environment. Our culture promotes respect and encourages all employees to excel. By joining DXP, you will engage with some of the most esteemed professionals in the industry.

We offer a comprehensive benefits package that includes Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, along with additional supplemental options. EOE/M/F/D/V



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