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Field Operations Leader

2 months ago

Anaheim, California, United States Hunter Recruitment Advisors Full time
Job Overview

At Hunter Recruitment Advisors, we pride ourselves on our commitment to excellence and customer satisfaction. Our team is dedicated to delivering high-quality service, and we believe that our employees are the key to our success. Join us and experience a supportive work environment where your contributions are valued.

Position: Field Operations Leader (Immediate Opening)

The Field Operations Leader is a pivotal role that involves mentoring, guiding, and enhancing the skills of our Field Operations Team. This position is responsible for overseeing all sales and service functions, ensuring effective communication between the office and field personnel, and striving to meet key performance indicators while adhering to established policies and procedures.

Benefits of Joining Hunter Recruitment Advisors:

  • Positive and Engaging Team Environment
  • Competitive Salary Range: $85,000 - $120,000 (Dependent on Experience) + Bonus Potential
  • Comprehensive Health Benefits – Medical, Dental, Vision, and Life Insurance
  • Retirement Savings – 401K with a Generous Company Match (5%)
  • Work-Life Balance – Paid Time Off and Flexible Scheduling
  • Company Paid Holidays
  • Consistent Work – Full-time Opportunities Year-Round
  • Company-Provided Service Vehicle
  • Technology Support – Company-Provided Tablet
  • Investment in Professional Development – Ongoing Training and Coaching
  • Uniforms Provided
  • A Supportive Community – Enjoy team outings and build lasting friendships
  • Our Customers Appreciate Us – Check Out Our Reviews

Key Responsibilities:

  • Train new technicians on our service model and processes
  • Conduct weekly training sessions alongside experienced staff
  • Monitor the execution of service processes by field technicians
  • Recruit, onboard, and develop field staff
  • Collaborate with Dispatch to align service opportunities with field performance
  • Engage in daily meetings to review performance metrics and establish action plans
  • Facilitate the onboarding process for new hires
  • Analyze performance data and provide targeted coaching
  • Drive team performance to meet business objectives
  • Work closely with management to develop a structured meeting schedule
  • Regularly review key performance indicators and individual development plans
  • Identify training needs and create programs to address performance gaps
  • Ensure adequate staffing levels to meet customer demands
  • Act as a liaison between customers and technicians to resolve service issues
  • Inspire and motivate team members to achieve their goals
  • Manage sales follow-ups, invoicing, and financing processes
  • Develop work schedules and manage time-off requests

Qualifications:

  • Minimum of 5 years of experience in a service management role within home services or a related field
  • Proven ability to inspire and develop team members
  • Strong focus on customer satisfaction
  • Ability to drive team performance towards business goals
  • Detail-oriented with excellent organizational skills
  • Strong leadership and coaching capabilities
  • Exceptional communication and interpersonal skills
  • Technical knowledge of plumbing systems is preferred
  • Familiarity with safety regulations and compliance standards
  • Proficient in Microsoft Office and service management software
  • Ability to analyze data for informed decision-making
  • High School Diploma or GED required; additional technical training preferred
  • Professional appearance and demeanor
  • Must pass background checks and drug testing
  • Valid driver's license with a clean record

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