Front Office Manager

4 days ago


Indianapolis, Indiana, United States Holiday Inn Airport Indianapolis, IN Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Manager to join our team at Holiday Inn Airport Indianapolis, IN. As a key member of our hotel staff, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay with us.

Key Responsibilities
  • Lead by Example: Demonstrate a warm and welcoming personality, and lead by example in providing exceptional customer service.
  • Manage Front Desk Operations: Oversee the daily operations of the front desk, including check-in/check-out, guest requests, and resolving any issues that may arise.
  • Develop and Implement Service Standards: Develop and implement service standards that ensure our guests receive the highest level of service and satisfaction.
  • Train and Develop Team Members: Train and develop team members to ensure they have the skills and knowledge needed to provide exceptional customer service.
  • Monitor and Improve Performance: Monitor and improve performance by tracking key metrics and making adjustments as needed.
Requirements

To be successful in this role, you will need:

  • Excellent Communication and Interpersonal Skills: Ability to communicate effectively with guests, team members, and management.
  • Strong Leadership and Problem-Solving Skills: Ability to lead and motivate team members, and resolve complex problems in a timely and effective manner.
  • Attention to Detail: Ability to maintain accurate records and ensure that all tasks are completed to a high standard.
  • Ability to Work in a Fast-Paced Environment: Ability to work in a fast-paced environment and adapt to changing circumstances.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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