Central Operations Technician

3 weeks ago


Portland, Oregon, United States United Tote Company Full time
Tote Network Support Associate Job Description

The United Tote Company is seeking a highly skilled Tote Network Support Associate to join our Central Operations Team. In this entry-level role, you will be responsible for monitoring and maintaining our systems, ensuring a positive customer experience through efficient issue resolution, and providing exceptional support to our customers.

Job Summary

This position involves creating a positive customer experience by professionally handling incoming calls, troubleshooting communication equipment, and monitoring system alerts. The successful candidate will also act as a backup race track operator to ensure the integrity of our system.

  • Monitor system logs and alert notifications.
  • Investigate and resolve issues reported by customers.
  • Perform preliminary troubleshooting for race processing errors.
Requirements
  • A high school diploma or equivalent is required.
  • Possession of a valid driver's license.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Estimated Salary Range: $55,000 - $70,000 per year based on experience and qualifications. Our company offers competitive benefits, including medical and dental insurance, 401(k) matching, and paid time off.



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