Dispatch Operations Specialist

5 days ago


Portland, Oregon, United States Warrior Service Company LLC Full time
Job Summary: Warrior Service Company LLC is looking for a talented Dispatch Operations Specialist to join our team. This individual will be responsible for coordinating the delivery of services to our clients, communicating with technicians and clients to resolve scheduling and delivery concerns, and preparing reports as instructed by supervisors. The ideal candidate will have 2-3 years of experience in a similar role and a strong background in customer service, dispatching, and scheduling.

Key Responsibilities:
  • Schedule and coordinate service appointments with clients and technicians.
  • Prepare and monitor daily work lists.
  • Create work orders through our software and monitor through to completion.
  • Take incoming calls from clients and technicians documenting service repair completion details.

Requirements:
  • 2-3 years of dispatching experience with customer service.
  • 2-3 years call center work experience.
  • 2-3 years advanced scheduling experience.
  • Ability to express empathy and integrity.
  • Results-driven mentality.

Work Environment: In-person in Portland, OR; Office environment.
Salary: $22 per hour.
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