Patient Registration Specialist

11 hours ago

Bethlehem, Pennsylvania, United States St. Luke's Hospital Full time


St. Luke's values the expertise, dedication, and empathy of its workforce. Our employees are our greatest asset, and collectively, they are committed to fulfilling our organization's mission: an unwavering dedication to excellence in caring for the ill and injured, educating healthcare professionals, and enhancing access to care in our communities, irrespective of a patient's financial situation.

POSITION OVERVIEW

The Patient Registration Specialist is accountable for managing the complete registration process for individuals receiving care at St. Luke's University Health Network, whether in outpatient settings or the Emergency Department. This role encompasses, but is not limited to, accurately identifying patients, transcribing medical orders, completing registration forms, entering diagnosis and provider details, verifying insurance coverage, collecting payments at the point of service, and managing work queues. A Patient Registration Specialist is expected to demonstrate exceptional customer service skills and embody the values of professionalism, compassion, respect, accountability, fairness, and teamwork (PCRAFT) in all interactions with both internal and external stakeholders. This position requires effective communication and coordination with various departments to ensure a superior patient experience, accurate claim submissions, and timely payment for services rendered. Occasional travel between different locations may be necessary, and cross-training in all departments within the campus or region is required.

KEY RESPONSIBILITIES:

  • Ensure accurate identification and validation of patients within the hospital information system to uphold the integrity and precision of electronic medical records. Report any potential identity theft incidents to the appropriate clinical department and leadership for necessary action.
  • Maintain up-to-date knowledge of network policies regarding Patient Identification, including procedures for merging records, chart corrections, and patient look-up protocols.
  • Oversee the patient registration process, addressing both pre-registration and post-registration needs, which includes gathering demographic information, emergency contacts, transcribing diagnostic orders, and verifying insurance and guarantor details. This also involves rectifying patient, account, and claim errors related to registration, which may require liaising with provider offices and reviewing medical charts for necessary information.
  • Participate in cross-training across all areas of the location or region. Staff at campus locations must be trained in both outpatient and Emergency Department functions, while outpatient locations must be familiar with all relevant procedures.
  • Welcome and guide patients and visitors throughout the facility, consistently providing friendly and courteous service to both the community and colleagues. Responsible for monitoring and enforcing visitor policies as applicable.
  • Handle incoming calls on the main department line, providing accurate information and addressing inquiries regarding the facility and its services.
  • Encourage and facilitate the use of the MyChart patient portal and self-service options to promote patient engagement in their healthcare.
  • Assist patients with Welcome Kiosk and On My Way technology at network locations, which includes managing self-scheduled patients and monitoring their arrival and overall experience during their visit.
  • Contact the relevant practice or Network Prior Authorization Department to secure necessary insurance referrals and pre-certifications that are not documented in the patient's chart prior to service, thereby reducing the risk of denials due to lack of authorization.
  • Obtain Medical License Numbers, NPI, and UPIN for all new provider entries for outpatient services to ensure accurate routing of results and claim submissions.

PHYSICAL AND SENSORY REQUIREMENTS:

Ability to sit or stand for up to 8 hours per day, with frequent use of hands for data entry. Must be capable of walking frequently and pushing up to 250 pounds in a wheelchair. Occasional lifting or carrying of up to 15 pounds may be required. Adequate hearing for normal conversation and vision for general tasks is necessary.

MINIMUM QUALIFICATIONS:

A high school diploma or equivalent is required. A certificate or degree in a healthcare-related field is preferred.

TRAINING AND EXPERIENCE:

Strong customer service and interpersonal skills are essential. Proficiency in general computer use and the ability to type accurately and efficiently are required. A background in insurance is preferred, along with knowledge of medical terminology. Previous experience in medical administration or relevant healthcare education is advantageous. Familiarity with health information systems, such as Epic, is preferred.

We encourage candidates to complete their application using their full legal name and current home address, including a comprehensive employment history for the past seven years. Additionally, uploading a current resume detailing work history, education, and any relevant certifications or licenses is highly recommended. Thank you for considering a career with St. Luke's.

St. Luke's University Health Network is an Equal Opportunity Employer.

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