Associate Product Manager

4 weeks ago

Grizzly Flats CA USA, United States University of California, Santa Cruz Full time
Job Summary

The University of California, Santa Cruz is seeking an Associate Product Manager to join their team. As a key member of the product development team, you will be responsible for creating and maintaining technical documentation, including user guides and system manuals. You will work closely with the product development team to gather client feedback, address concerns, and resolve issues.

You will use analytical frameworks to prioritize product features, filtered against market/competitive analysis and available system data, to best meet strategic goals. You will build requirements based on input from State Educational Agencies, educators, and staff to estimate effort and filters against market/competitive analysis. You will determine how to use resources to meet schedules and goals.

You will understand layered user personas and refine user experience to drive customer satisfaction and business impact. You will establish systems and processes to prioritize product development plans and feature enhancements. You will manage product development work with matrixed staffing resources.

Key Responsibilities:

  • Create and maintain technical documentation, including user guides and system manuals.
  • Work with the product development team to gather client feedback, address concerns, and resolve issues.
  • Use analytical frameworks to prioritize product features, filtered against market/competitive analysis and available system data.
  • Build requirements based on input from State Educational Agencies, educators, and staff.
  • Determine how to use resources to meet schedules and goals.
  • Understand layered user personas and refine user experience.
  • Establish systems and processes to prioritize product development plans and feature enhancements.
  • Manage product development work with matrixed staffing resources.

Requirements:

  • Bachelor's degree in Technical Communication, English, Education, or related field and/or equivalent experience/training.
  • Significant experience in technical writing or documentation, preferably within the education or edtech industry.
  • Experience with developing different types of documentation (e.g., user manuals, API documentation, training materials, etc.).
  • Proficiency with product management and documentation software applications (e.g., MS Word, Google, Adobe Acrobat, Jira, Confluence, etc.).
  • Exceptional writing and editing skills to communicate complex information clearly, concisely, and accurately.
  • Strong skills in document design and layout principles to effectively produce visual and text materials that meet and satisfy the needs of clients.
  • Familiarity with best practices and standards for technical documentation, including adherence to accessibility requirements.
  • Excellent collaboration and communication skills to interact effectively with a variety of clients, SMEs, developers, and vendors.
  • Time and project management skills to effectively establish priorities and meet competing deadlines across multiple small and large projects simultaneously.
  • Strong research and analysis skills to gather information from various sources, understand the information, and organize the information logically.

Preferred Qualifications:

  • Possess and apply a basic knowledge of the Software Development Life Cycle (SDLC) method necessary to perform product support responsibilities.
  • Experience ensuring that organizational practices, services, and behaviors support and promote diversity among staff.

Special Conditions of Employment:

  • Selected candidate will be required to pass a pre-employment criminal history background check.
  • Ability to work long periods of time at a computer with or without accommodation.
  • This is a fully remote position, and the selected candidate must be able to work successfully from a home/remote office and be able to fulfill the requirements of the UCSC telecommuting agreement.
  • Ability to work overtime including evenings, nights, weekends and holidays to meet operational needs, and work an alternate work schedule shift as required.
  • Selected candidate will be required to complete training within established time frames as directed including UC compliance training.
  • Ability to travel nationally.
  • Ability to maintain appearance and conduct suitable for working in a professional setting.
  • The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.

Notice of Availability:

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report (ASFSR) is available at: https://drive.google.com/file/d/1hUBiz3WS3zErEGOhSOu7KZZPzGkTwr_2/view?usp=sharing. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response protocols; and crime and fire statistics for the three previous calendar years. A paper copy of the ASFSR is available upon request by contacting the UCSC Police Department at 114 Carriage House Rd., Santa Cruz, CA 95064, or by calling 831-459-2231 Ext. 1.

EEO/AA:

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

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