Lead Patient Service Representative

3 weeks ago


Beverly, Massachusetts, United States Mass General Brigham Full time
Job Description:

This role is part of a team that drives innovation and excellence in patient care. As a Lead PSR, you will be responsible for leading and supervising front-end staff, managing front desk operations, and ensuring alignment with organizational goals.


Key Responsibilities:
  1. Supervise and train front-end staff members to provide excellent patient care and service
  2. Manage front desk operations, including reception, payment processing, and self-pay accounts receivable
  3. Collaborate with the practice manager to develop and implement new ideas and digital tools

Requirements:

To succeed in this role, you will need:

  • A minimum of 2 years of experience in a healthcare setting, preferably in a supervisory role
  • An associate's or bachelor's degree in healthcare or a related field
  • Strong leadership and communication skills, with the ability to motivate and inspire a team

Estimated Salary:

The estimated salary for this role is around $72,000 - $90,000 per year, based on location and industry standards.



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