Family Support Service Worker II
2 hours ago
The Family Support Services Worker II is responsible for client intake and eligibility determination for all Brightpoint programs and financial assistance. This role promotes a positive, friendly work environment for co-workers, clients, vendors, and the general public. The FSSW II provides referral, outreach, and advocacy services for families with other human service organizations, utility companies, childcare providers, and other private and public entities.
Key Responsibilities:
Determines eligibility and enrolls families into Brightpoint programs ensuring compliance with program operations, regulations, and standards.
Maintains a minimum standard of quality established by the program regulations and within Brightpoint's established guidelines.
Collaborates with other Brightpoint departments, programs, and services to ensure maximum benefits to families.
Represents Brightpoint at county inter-agency meetings and other county events.
Implements Brightpoint Values at all times.
Requirements:
Minimum High School Diploma or equivalency, associate's degree preferred, plus two or more years of work experience in at least one of the following (or related) areas: consumer relations, business, administration, energy employment/job training skills, or other social services.
Strong interpersonal, written, and oral communication skills with strong mathematics aptitude.
Ability to quickly develop a thorough understanding of basic community action concepts and the numerous regulations governing the Energy Assistance and Child Care Development Fund programs.
Ability to work with minimal supervision; self-motivated, attentive to detail, organized, productive, flexible, and dependable.
Ability to work flexible hours, including evenings and weekends.
Ability to relate well with diverse personalities from a variety of socio-economic backgrounds.
Proficient in MS Office applications.
High comfort level with public interaction.
When driving for Brightpoint, the employee must have a valid Indiana driver's license and must maintain minimum auto insurance liability limits of $100,000/$300,000
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