Service Operations Manager
2 months ago
Bridgestone Retail Operations is a leading provider of tire and auto service solutions in North America. As a Service Manager, you will play a critical role in delivering exceptional customer experiences and driving business growth. This is an exciting opportunity to join a dynamic team and contribute to the success of our company.
Key Responsibilities- Manage customer relationships and ensure their automotive service needs are met
- Lead and develop a high-performing auto service team, including selecting, coaching, and training technicians
- Oversee the hiring process and ensure compliance with quality standards
- Develop and implement strategies to improve customer satisfaction and retention
- Maintain accurate inventory, scheduling, and equipment maintenance records
- Collaborate with colleagues to achieve business objectives and promote a positive work environment
- High School Diploma or equivalent
- 4 years of auto service technical experience
- 1 year of service manager or service writer experience
- Strong problem-solving and communication skills
- Aptitude to manage inventory, scheduling, and equipment maintenance
- Capacity to lead and coach others
- Ability to recruit and select technicians and general service teammates successfully
- Willingness to continue education and remain current in automotive repair issues
- Valid automotive driver's license
- Paid vacation and holidays
- On-the-job training and company-funded ASE certifications
- Tuition reimbursement program
- 401(k) match
- Vision and Dental Coverage
- On-demand pay program available
- Professional Development: We invest in our teammates' growth and success
- Community & Involvement: We give back to our local communities and promote diversity and inclusion
- Integrity & Teamwork: We value our teammates' contributions and strive for excellence in everything we do
Bridgestone is an Equal Employment Opportunity / Affirmative Action employer. We consider all individuals for employment without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
Employment EligibilityIf hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.
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