Service Operations Manager

4 weeks ago


Kent WA USA, United States Pep Boys Full time
Job Summary

As a key member of the Pep Boys team, the Assistant Service Manager plays a vital role in driving sales and ensuring exceptional customer service. This role requires a strong leader who can motivate and guide the service team to achieve sales goals and maintain a safe and healthy work environment.

Key Responsibilities
  • Customer Service: Provide exceptional customer service by assisting customers with their needs, answering questions, and resolving issues in a timely and professional manner.
  • Service Operations: Assist the Store Manager of Service in overseeing the daily operations of the service center, including managing work orders, inventory, and staff.
  • Sales and Revenue: Drive sales by promoting services and products to customers, and by coaching and motivating the service team to meet sales goals.
  • Team Management: Lead and develop the service team by providing guidance, training, and feedback to ensure they have the skills and knowledge needed to succeed.
  • Store Maintenance: Ensure the service center is maintained in a clean and safe condition, and that all equipment and tools are in good working order.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of experience in an automotive service environment, with a strong background in sales and customer service.
  • Skills: Strong leadership and communication skills, with the ability to motivate and guide a team to achieve sales goals and maintain a safe and healthy work environment.
Benefits
  • Competitive Pay: $21.20 to $24.41 per hour, based on experience, plus potential bonus.
  • Benefits Package: Medical, dental, and vision benefits, plus the ability to enroll in a retirement plan and PTO.


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