Commercial Loan Servicing Specialist

4 weeks ago


Winchester, Massachusetts, United States Northern Bank Full time
Job Title: Commercial Loan Servicing Specialist

The Commercial Loan Servicing Specialist plays a vital role in ensuring the smooth operation of commercial loan servicing at Northern Bank. This position requires a high level of attention to detail, excellent communication skills, and the ability to work independently and as part of a team.

Key Responsibilities:
  • Provide exceptional customer service to internal and external customers, ensuring their needs are met in a timely and professional manner.
  • Ensure compliance with all bank regulations and policies related to commercial loan servicing.
  • Review daily reports to identify and resolve any discrepancies or issues related to customer billing, rate reviews, payment changes, and transfers.
  • Process payments, loan advances, and transaction reversals accurately and efficiently to maintain the integrity of the loan core system.
  • Manage non-accrual and charge-off entries, providing detailed documentation and supporting information as required.
  • Assist in the preparation of payoff quotes, process payoffs, and prepare collateral releases.
  • Collaborate with loan officers and other personnel to monitor and follow up on delinquencies, ensuring timely resolution and minimizing risk.
  • Perform file maintenance in the core system, ensuring accurate and up-to-date information.
  • Complete credit reference requests and maintain electronic loan documentation files.
  • Work closely with the commercial lending department to resolve loan servicing issues, research requests, and other questions that arise.
  • Reconcile GL accounts and perform additional duties as requested.
Requirements:
  • 1-3 years' experience in the lending area of the bank.
  • Business degree or related field preferred.
  • Proficient in computers and able to learn new software quickly.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Good organizational skills, with the ability to prioritize workflow and manage multiple tasks simultaneously.
  • Ability to work independently and as part of a team, with a strong commitment to customer service and quality.

About Northern Bank: Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. With assets of over $3 billion and 13 locations serving communities throughout Middlesex County, we are committed to delivering exceptional service and support to our customers and communities.



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